To be considered for this role, you must meet the below requirements: 



• Vocational or Diploma (12+2 or equivalent).
• 3+ years of experience in Information Technology, Hardware, IT Helpdesk/Technical Call centre.
• UAE driving license.

Knowledge/Skills:

• Experience in Customer Support and Operational Support roles.
• Knowledge of ITIL, Service Now, operating systems, Active Directory, and Azure Administration.
• Experience in troubleshooting hardware issues with PCs & other end-user devices, application, operating systems and networking.
• Knowledge of remote management tools like RDP and deployment tools like SCCM, Intune, etc.
• Experience in installation and cabling of LAN/WAN related network.
• 2 years of experience within a Service Desk and being able to react quickly, logically, effectively under pressure.
• Knowledge of tools such as cable tester, crimping tools, multi meter. Knowledge of all geographical areas in all Emirates in U.A.E, the Job holder needs to / may visit the sites in all the Emirates.
• Working knowledge of using PCs and office tools, such as MS word and Email.